FAQs - Your Questions Answered

Our pricing is transparent and competitive. Wash & Fold starts from $8/kg, Ironing from $5/item, Dry Cleaning from $15/item, and Shoe Cleaning from $25/pair. We also offer bundle deals and regular customer discounts. For business customers, we provide custom pricing based on volume. Contact us for a tailored quote for your business needs. All prices include GST. There are no hidden fees — what you see is what you pay.

We service over 35 suburbs across Melbourne's eastern suburbs, centred around our Croydon location. Our coverage includes Croydon, Croydon Hills, Croydon North, Croydon South, Mooroolbark, Ringwood, Heathmont, Bayswater, Kilsyth, Lilydale, Mitcham, Blackburn, Doncaster, Box Hill, and many more. We offer free pickup and delivery within our service area. Simply book online or call us to check if your suburb is covered. We're continuously expanding to serve more communities across Melbourne.

Our standard turnaround is 24-48 hours for most services. Wash & Fold and Ironing are typically ready within 24 hours. Dry Cleaning takes 48-72 hours depending on the garment type. We also offer express same-day service for urgent needs (subject to availability). Shoe cleaning may take 3-5 business days for a thorough restoration. You'll receive updates via SMS/email when your order is ready for pickup or delivery.

Our pickup and delivery service is simple and convenient. Book online or call us, and we'll collect your laundry from your doorstep at a time that suits you. Once cleaned, we'll deliver it back to you — fresh, folded, and ready to wear. Pickup and delivery is available across all our serviced suburbs in Melbourne's east. There's no minimum order required, and scheduling is flexible to fit your routine.

We handle virtually all types of garments and textiles. This includes everyday clothing, business shirts, suits, formal wear, wedding dresses, leather items, curtains, quilts, bedding, and more. Each item is assessed individually and treated according to its fabric type and care label requirements. We use professional-grade equipment and eco-friendly detergents to ensure the best results.

Yes! We stand behind the quality of our work. If you're not satisfied with the cleaning result, let us know within 24 hours and we'll re-clean the item at no extra charge. We also carry full insurance for all garments in our care. In the rare event of damage, we'll work with you to reach a fair resolution.

Yes, we're committed to sustainability. We use biodegradable, eco-friendly detergents and solvents wherever possible. Our dry cleaning process uses modern, environmentally responsible solvents that are gentler on both your garments and the environment. We also minimise water usage through efficient commercial washing machines and recycle packaging materials wherever possible.